"Things You Will NEVER Hear From Your Mechanic" - Part 4

Frank Myers Auto Maxx Presents:

Things You Will NEVER Hear From Your Mechanic - Part 4
“You might be charged for work that hasn’t been done.”

It happens on purpose. It happens by mistake. Either way, it happens. Let’s say you drop your car off at the garage to have the fluids, belts and filters replaced. But the garage is busy, the mechanic who works on your car is a new hire, and the station manager hasn’t left very clear instructions. As a result, the belts never get replaced, but you drive away thinking you’ve got brand-new ones. When Gillis worked at the Department of Transportation in the 1980s, he says it was one of the most common complaints, and that it remains so today.

A good way to avoid the problem of work that was supposed to have been done but wasn’t: Ask to see the old parts. In some cases, mechanics can give you the parts they’ve removed from your car. (One exception is if the warranty requires they be sent back to the manufacturer.) “If you have a concern that a part was replaced when it shouldn’t have been, you should ask for it back,” says Mehl. (Rules vary by state; in California, for example, mechanics can give parts to customers.) California residents can contact BAR, and it’ll send a representative to examine the customer’s invoice and the part. “If it’s not faulty, we can take disciplinary action,” she says.

In addition, Robert Thomas (the Director of Service at Frank Myers Auto Maxx in Winston-Salem, NC) suggests taping to your steering wheel an itemized list of all the repairs you want made. That way the mechanic who works on it — in most cases not the person you talked to when you drove in — will have direct instructions from you.

*You can contact the service department at Frank Myers Auto Maxx for FREE advice by calling (336) 831-0656.

Things You Will NEVER Hear From Your Mechanic - Part 3

Things You Will NEVER Hear From Your Mechanic - Part 3
“I make unnecessary repairs.”

You drop off your car at a mechanic’s shop for routine maintenance or a repair only to find out that the mechanic made additional repairs that you didn’t request but that he deemed “necessary.”

Recommendations for unnecessary maintenance are a common complaint among consumers, says Sherry Mehl, the chief of the Bureau of Automotive Repair (BAR) in California. (The bureau works to protect consumers within the automotive repair marketplace.) For instance, shops can suggest flushing a radiator or fluids, which can harm some cars, she says. (Car owners’ manuals specify if flushing will help.)

Consumer complaints about auto parts and repairs are on the rise, according to the Federal Trade Commission. For 2009, the FTC has 2,689 complaints, up from 2,438 in 2008 and 1,698 in 2007. It was dishonest practices that cost Santa Ana-based EZ Lube $5 million in a civil settlement for unfair business practices in December 2007. An investigation by the Orange County district attorney’s office “uncovered a pattern of unfair and deceptive business practices at several EZ Lube locations where consumers were being sold unneeded parts and services,” according to the DA’s statement. As part of the settlement, EZ Lube agreed to pay restitution to anyone with a legitimate claim over the past five years. (When reached for comment, a spokesperson for EZ Lube referred us to a company’s press release on the matter, which reads: “It is our goal to make sure all of our customers are protected by the highest safeguards in the industry when they bring their vehicle to one of our stores.”)

"Cars are incredibly complex and most unnecessary repairs in the marketplace today are due to the fact that a shop often ends up trying a few things in order to solve the problem,” says Tracy Myers, owner of Frank Myers Auto Maxx in Winston-Salem, NC. When a mediocre mechanic is baffled by a repair, he or she will probably keep replacing suspect parts until the problem is finally solved. Many of the parts replaced may have nothing to do with the problem, but you’ll probably end up paying for them anyway, he says.

- Portions of this post taken from Smart Money.